Senior Site Reliability Engineer (DevOps)

About the role

We are looking to add a senior engineer who can collaborate with developers to deliver web services faster and more resilient to failure using automation and data‑driven monitoring. As an experienced senior site reliability engineer, you will be involved in constructing, configuring, upgrading, and monitoring the systems that keep our services up and running in all environments.

Key responsibilities

• Design and build infrastructure and automation to rapidly deliver web services for the Rakuten Coupon Platform and related loyalty services.
• Troubleshoot system, network failures and application crashes for high‑traffic coupon and loyalty platforms.
• Create CI/CD pipelines using tools such as Jenkins or similar for continuous deployment of platform features.
• Engage in service capacity planning, demand forecasting, performance analysis and system tuning to ensure reliability.
• Continuously optimize operations and reduce risk through automation and process improvement.
• Act as a technical expert to introduce and drive adoption of new technologies within the Coupon Platform team.

Required profile

• 5+ years deploying and managing large‑scale internet‑facing web services, especially high‑traffic, real‑time transaction systems.
• Bachelor’s degree in Computer Science, Engineering or related field, or equivalent work experience.
• Strong sense of ownership, customer service and clear communication.
• Experience working in globally distributed Agile development teams.
• Demonstrated ability to measure and monitor availability, latency and overall system health for critical production systems.

Required skills

• Chef
• Terraform
• Jenkins
• Rundeck
• Docker
• Kubernetes
• Istio
• Kafka
• RabbitMQ
• ELK (Elasticsearch, Logstash, Kibana)
• Prometheus
• Grafana
• Ansible
• Google Cloud Platform (GCP) and Private Cloud
• Java
• Kotlin
• Cassandra
• ETCD
• Redis
• Couchbase
• MySQL