Senior Specialist, Ground Operations (Singapore HQ)

About the role

Scoot is looking for a motivated and enthusiastic Specialist based at its Singapore headquarters, with extensive knowledge of airport operations. You will join the Ground Department team and be the key person responsible for all airport operations matters for the Malaysia and Laos stations, working closely with appointed vendors, airport authorities and Scoot HQ.

Key responsibilities

• Manage daily airport operations at high-frequency stations, ensuring aircraft dispatches on time and an On-Time Performance of at least 98%
• Lead the outsourced vendor(s) so that company regulations are followed, with efficient check-in, transfers and baggage handling
• Handle delays and flight disruptions in line with Scoot's SOPs, minimising passenger inconvenience and complaints
• Maintain effective communication with Head Office departments such as Operations, Engineering, Crew and OCC, and investigate delays to find root causes
• Follow up on incidents and complaints, keep the Head Office informed of regulatory updates, and perform other duties assigned
• Represent Scoot positively with airport and CIQ authorities, vendors and other airlines, and execute and issue station SLAs
• Audit vendors and overseas stations, establish root causes of non-compliance and train vendors to comply with Scoot SOPs and safety regulations
• Verify invoices accurately

Required profile

• Legally entitled to work in Singapore
• Minimum recognised diploma or degree
• At least 3-4 years of experience managing operations, preferably in airport, airline or ground handling
• Fluent written, spoken and reading English, plus another local language for liaison with regulators
• Ability to travel at short notice and work weekends and public holidays

Required skills

• Proficiency with Microsoft Office
• Multi-tasking, analytical and customer management skills
• Good negotiation skills and stakeholder management
• Advantageous: airline contract (SGHA) negotiation experience, CUPPS/CUSS or cargo operations knowledge