Senior Team Lead

About the role

The Senior Team Lead will oversee a warehouse team and ensure the logistics program meets delivery timelines, inventory integrity and documentation standards while operating cost‑effectively.

Key responsibilities

• Supervise and coach a team of warehouse staff.
• Guarantee program performance, including on‑time delivery, accurate inventory records and proper document retention.
• Manage material usage, purchasing, headcount and overtime to control costs.
• Handle customer complaints and maintain high inventory integrity.
• Collect feedback from staff and customers for continuous process improvement.
• Document work instructions and conduct on‑the‑job training.
• Ensure staff compliance with established processes and data‑processing accuracy.
• Prepare and deliver timely, accurate reports to the Program Manager.

Required profile

• Proven experience leading warehouse or logistics teams.
• Strong understanding of inventory control, cost management and customer service.
• Ability to drive process improvements and train staff effectively.
• Excellent organizational and reporting skills.

Required skills

• Inventory management
• Reporting and data accuracy