Senior Team Lead - Operations, Contract Logistics

About the role

An experienced Senior Team Lead, Operations is sought to supervise shift operations and provide business support within a contract logistics environment. The role is central to maintaining operational performance, service levels, data accuracy, system support and compliance with established procedures.

Key responsibilities

• Supervise shift operations so that delivery timelines, SLAs and KPIs are met.
• Support start-ups, volume ramp-ups, process changes, UAT and hyper-care activities.
• Act as the WMS Super User: maintain data quality, resolve interface issues and support system enhancements.
• Perform complex WMS transactions such as inventory reversals, manual allocations and cycle count adjustments, with proper documentation.
• Maintain and update SOPs and Work Instructions with strict version control, and prepare compliance and process governance documentation.
• Analyse operational data and performance reports to support decisions, and coordinate day-to-day business support.
• Support Lean, Kaizen and basic continuous improvement initiatives.

Required profile

• Diploma or degree in Logistics, Supply Chain Management, Business, Industrial Engineering or a related field.
• 3-5 years of relevant experience in contract logistics, shift supervision or operational business support.
• Strong documentation skills, including SOP drafting and compliance evidence gathering.
• Strong communication, problem-solving and conflict resolution skills.
• Experience in contract logistics, warehouse operations, WMS support, operational reporting and team supervision is encouraged.

Required skills

• Proficiency in Microsoft Excel, including Power Query and macros.
• Experience with ERP and WMS platforms.
• Lean, Kaizen or basic continuous improvement exposure is advantageous.