Senior User Experience Designer

About the role

A leading financial services organisation in Singapore is undergoing a digital transformation and is looking for a strong, visionary design professional to raise the quality of its digital experience across customer and advisor touchpoints. The search is being handled through a recruiting partner.

Key responsibilities

• User research and experience strategy: plan and run user research, turn findings into actionable insights and help shape product direction with product and engineering teams.
• End-to-end experience design: create high-fidelity, intuitive designs for mobile, desktop, conversational, voice and agentic platforms.
• Prototyping, testing and improvement: build prototypes, run usability tests, iterate on feedback and monitor post-launch performance to drive continuous improvements.
• Design innovation and governance: use generative AI and agentic AI in research, concept work, design and prototyping to improve efficiency and creativity.

Required profile

• 8+ years of experience in UX, UI or product design, supported by a strong portfolio.
• Experience applying generative AI or emerging technologies in design workflows.
• Strong communication and stakeholder management skills, able to influence cross-functional teams.