Senior VP, AI Adoption & Commercialization Lead - Services

About the role

Citi Services, which offers global solutions to corporations, financial institutions, public sector and commercial clients across its five business lines, is looking for a Senior AI Adoption & Commercialization Lead. The role sits within the Platforms and Data Services organization and drives adoption and impact of AI use cases for clients, service agents, operations and the Liquidity, Payments, Trade & Working Capital, Investor Services and Issuer Services businesses.

Key responsibilities

• Drive adoption of enterprise AI tools and solutions, give structured feedback on usability and outcomes, and educate CCO, Banking and Sales stakeholders
• Represent Services' needs to local regulators and senior leadership, securing alignment and investment
• Run or conduct training on Enterprise AI tools, track adoption and usage, and run focused training where adoption is low
• Own adoption and KPI dashboards, define and report KPIs per use case, cluster and country, and measure financial return against investment and cost-to-serve
• Build AI use cases with a cross-functional SWAT team, ensuring client needs and regulatory compliance are met, and work with Product and the global Services AI team
• Conduct client and competitor research, co-create AI products with clients and stay current on global AI use cases and risks
• Share best practices, create communities of practice, and prepare local teams and country heads for regulatory reporting
• Report AI adoption and usage metrics to cluster and country heads, and interpret local regulations for the global team
• Create innovative AI experiences, partner with Engineering, Design, Data and Customer Service teams using Agile, and ensure AI deployments are compliant and risks are assessed

Required profile

• 10+ years of product management, adoption or commercialization experience
• 3+ years of AI experience
• Bachelor's degree in finance, business administration, analytics or sales and commercialization; a Master's degree is preferred
• Broad experience in payments, cards, liquidity, trade, product development and data analytics
• Strong analytical thinking, ability to work under pressure, independently and in an agile, team-oriented environment