Senior/Assistant Manager - Clinical Service Planning

About the role

JurongHealth Campus, comprising Ng Teng Fong General Hospital and Jurong Community Hospital within the National University Health System, is looking for a Senior/Assistant Manager (Clinical Service Planning). Reporting to the Head (Clinical Operations), the role provides managerial support for clinical services, programmes and projects and Specialist Outpatient services, working closely with healthcare professionals, administrative teams and external partners to coordinate operations, manage resources and ensure seamless service delivery.

Key responsibilities

• Support the Clinical HOD/DOS in planning and executing clinical services across the campus, including wards, operating theatres and specialist outpatient clinics
• Help clinician leads coordinate across departments and multi-disciplinary teams to introduce, develop and implement clinical programmes and services
• Take part in budgetary planning and departmental workplans, and contribute to business development and community outreach
• Support supervisors in designing and implementing projects and programmes, and arrange working meetings and provide secretariat support for internal and external multi-disciplinary teams
• Identify and implement continuous improvement initiatives to improve processes, compliance and operational outcomes
• Monitor KPIs, timelines and performance metrics, report on them and flag issues to project managers and clinical leads when targets are missed
• Ensure accurate and timely submission of monthly reports
• Provide clear direction, set expectations and drive staff engagement and a culture of continuous learning
• Carry out other assignments given by the supervisor or HOD

Required profile

• Degree in any discipline
• Minimum 3 years of relevant experience in operations, healthcare or administrative roles preferred

Required skills

• Strong coordination, problem-solving and communication skills
• Ability to manage multiple tasks in a fast-paced environment under tight deadlines
• Project management capability and experience in cross-team environments
• Good analytical skills