Senior/Manager (Inpatient Operations)

About the role

JurongHealth Campus, comprising Ng Teng Fong General Hospital and Jurong Community Hospital, is looking for a Senior/Manager (Inpatient Operations) to provide leadership and operational oversight of inpatient operations and patient service functions across the campus. The role covers frontline teams, patient service workflows, service recovery, resource deployment and service coordination, and works closely with nursing, clinical, corporate and support service stakeholders.

Key responsibilities

• Oversee inpatient operational support functions such as patient service operations, service coordination and operational command, ensuring smooth daily operations through monitoring, issue resolution and escalation management.
• Monitor operational performance indicators and coordinate with stakeholders on facilities, equipment and procurement.
• Optimise manpower through workforce planning, workload balancing and productivity monitoring; develop operational teams through training, competency development and role redesign.
• Lead workforce transformation, service redesign and digitalisation initiatives, including workflow redesign, automation and productivity projects using Lean and continuous improvement methods.
• Develop centralised operational workflows, escalation pathways and service recovery processes, and promote digital tools, automation and data analytics.
• Provide leadership, coaching and supervision to operational teams, and develop future operational leaders.
• Lead departmental workplans, service improvement initiatives and performance monitoring, maintain policies, procedures and risk registers, and support budget planning and CAPEX/OPEX use.
• Support emergency preparedness, outreach activities and cross-functional projects, and undertake other duties as directed.

Required profile

• Degree from a recognised institution; MBA/MHA is advantageous.
• At least 5 years of experience in healthcare operations, service operations or a large service-oriented organisation, including managing frontline teams and operational workflows.
• Experience in service transformation, workforce redesign, productivity improvement or cross-functional operational projects is advantageous.