Service Delivery Executive - Data Centre Operations

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is looking for a Service Delivery Executive for data centre operations in Singapore. This is a critical leadership position overseeing day-to-day data centre operations, incident response and resolution, combining infrastructure management, team leadership and incident coordination.

Key responsibilities

• Manage and maintain physical and virtual/cloud infrastructure (servers, storage, network devices, power and cooling), keeping it secure, reliable and scalable, and plan upgrades to meet performance and capacity needs
• Act as first-level escalation point for onsite incidents, oversee troubleshooting and follow up on root cause analysis and closure
• Ensure ITIL compliance in incident, problem and change management, respond to emergencies and monitor service performance against SLAs
• Lead and supervise data centre staff, define operational standards, guide junior engineers and coordinate with IT, network operations, security and facilities
• Monitor capacity and usage, forecast infrastructure needs and optimise use of space, power, cooling and network bandwidth
• Ensure compliance with security, regulatory and environmental requirements, implement physical security measures and develop disaster recovery and business continuity plans
• Maintain operational records, run preventative maintenance, prepare monthly SLA reports and schedule vendor servicing
• Use monitoring and backup tools such as Nagios, SolarWinds and NetBackup, and generate daily reports on server, network and backup status

Required profile

• Degree in Information Systems, Computer Science or equivalent
• 7-10 years of hands-on IT experience in data centre operations and cloud administration
• Knowledge of ITIL/ITSM processes and familiarity with monitoring and backup tools
• Experience with batch job processing, server checks and system operations
• Proficiency in written and spoken English

Required skills

• Advantageous: automation tools and scripting (Ansible, Python, PowerShell)
• Advantageous: AWS, Azure and Google Cloud hands-on experience
• Preferred: disaster recovery and business continuity planning, knowledge of security frameworks and compliance standards, strong leadership and mentoring abilities
• Preferred certifications: ITIL Foundation, DCMP, CDCP or similar