Service Delivery Manager – Offshore Application Development

About the role

Sopra Steria, a listed European technology group in consulting, digital services and software, is hiring a Service Delivery Manager in Singapore. The role assists one of its clients, the world's largest graduate business school, by managing end-to-end application development, maintenance and support services, including offshore teams in India.

Key responsibilities

• Lead and manage offshore development teams in India, including developers, technical leads and QA engineers.
• Oversee the SDLC, from requirements and development through testing, deployment and production support.
• Coordinate application releases, UAT, deployment schedules and post-release support.
• Act as primary contact, managing stakeholders, communications, expectations and escalations.
• Monitor delivery performance, SLAs, KPIs, project timelines and resource utilisation.
• Drive delivery governance, risk management and continuous improvement.
• Manage service transition, knowledge transfer, team mobilisation and resource allocation.
• Build strong relationships with client and internal delivery teams across Singapore and India.
• Contribute to application transitions, offshore delivery models, outsourcing initiatives and RFP/RFI or tender activities as required.

Required profile

• At least 8 years in IT service delivery, application development delivery or software project management, with several years in a Service Delivery Manager or similar leadership role.
• Demonstrated experience managing offshore application development teams, especially in India.
• Experience managing multi-location teams and coordinating delivery across Singapore, India and other countries.
• Experience with application releases, deployment planning, change approvals and post-deployment support.
• Ability to manage client relationships, stakeholder expectations, KPIs and escalations.
• Experience with application incidents, defect resolution, problem management and continuous service improvement.
• Advantage: experience establishing or transitioning offshore development centres and managing knowledge transfer.

Required skills

• Strong understanding of Agile/Scrum, sprint planning, backlog management and delivery tracking.
• Knowledge of software architecture, APIs, databases, testing, DevOps, CI/CD and version control.
• Leadership and communication skills, able to manage developers and technical leads without hands-on development.

What we offer

• Comprehensive health and insurance covering GP, hospitalization, dental and optical.
• Annual performance-based bonus.
• Training programs, certifications and learning incentives.
• Regular team-building activities and social events.