Service Desk Support – 1st & 2nd Level IT Support

About the role

We are looking for a Service Desk Support professional to act as the primary point of contact for end‑users, delivering first and second‑level IT assistance. The role involves troubleshooting a variety of technical issues, supporting ongoing IT projects, and contributing to the smooth operation of our data centre and server environment.

Key responsibilities

• Serve as the main point of contact for the service desk, logging and managing user requests.
• Provide first‑ and second‑level troubleshooting for hardware, software, network and application issues.
• Assist IT project teams with technical support and coordination.
• Support daily data‑centre operations, including server monitoring and routine maintenance.
• Participate in procurement activities, maintain documentation, and track IT assets.

Required profile

• Strong communication skills and customer‑service orientation.
• Ability to work independently and as part of a team.
• Attention to detail and good organizational abilities.

Required skills