Ship Agency Manager

About the role

Toll Group is looking for a Ship Agency Manager in Singapore to manage vessel agency operations and deliver service to customers. The role contributes to building and growing the agency business, developing strong customer relationships and overseeing end-to-end port call operations in a fast-paced environment.

Key responsibilities

• Support the growth of the agency business by identifying and securing new customers.
• Manage end-to-end port call operations, from pre-arrival arrangements through to Final Disbursement Account (FDA) closure.
• Handle vessel clearance, including ICA applications, pilotage bookings, transmission messages and MPA Digiport submissions.
• Prepare quotations and tailor solutions to customer needs.
• Monitor vessel movements and communicate proactively with principals, ship owners, charterers and other stakeholders.
• Maintain strong relationships with principals through regular operational updates.
• Ensure compliance with Ships Agency procedures, QHSSE standards, statutory regulations and company policies.
• Respond promptly to enquiries and coordinate crew changes, technician boarding, launch/service boats and other vessel support activities.
• Arrange and oversee delivery of ship spares, stores and provisions, and liaise with suppliers, contractors, port authorities and service providers.
• Monitor operational costs and ensure timely, accurate completion of operational and documentation requirements.

Required profile

• Diploma or Bachelor's degree in Maritime Studies, Shipping, Logistics, Supply Chain Management, Business Administration or a related field.
• Minimum 2-5 years of experience in shipping agency, vessel operations, port operations or maritime logistics.
• Knowledge of port call processes, vessel documentation, customs and immigration procedures and maritime regulations.
• Experience with MPA Digiport, pilotage bookings and vessel clearance is an advantage.
• Strong commercial awareness, communication and stakeholder management skills, and ability to work independently in a fast-paced environment.
• Willingness to work outside standard office hours when needed.
• Entitlement to work in Singapore and willingness to undergo pre-employment checks including a criminal history check and medical.

Required skills

• Proficiency in Microsoft Office, especially Excel, Outlook and Word.
• Problem-solving and decision-making under pressure.