Shipping Customer Service Supervisor

About the role

We are looking for a Shipping Customer Service Supervisor to manage import, export and transshipment procedures, ensuring smooth cargo processing and clear communication with customers. The role involves handling high‑volume email and phone enquiries while supporting administrative tasks in a fast‑paced environment.

Key responsibilities

• Manage import, export and transshipment procedures using Portnet and related systems.
• Respond promptly to a high volume of daily emails to maintain effective communication.
• Handle customer enquiries over the phone, providing clear information and resolving concerns.
• Maintain composure under pressure and apply problem‑solving skills to resolve operational issues.
• Perform accurate data entry and create documents using Microsoft Word, Excel and PowerPoint.
• Demonstrate a positive attitude and contribute to a collaborative team environment.

Required profile

• Senior executive level with experience in shipping or logistics operations.
• Excellent written and verbal communication skills.
• Ability to work calmly under pressure and handle high‑volume enquiries.
• Strong attention to detail and accuracy in data entry.

Required skills

• Portnet system
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Competitive salary of SGD 3,500‑4,000 per month.
• Full‑time permanent position based in Singapore.