Skip Trace and Administrative Officer

About the role

The Skip Trace and Administrative Officer supports the collection team by locating debtor contact details, managing email communications, and handling various administrative tasks.

Key responsibilities

• Review daily assignments under status TRC‑TEAM from the mediator.
• Conduct tracings to locate debtor contact details using search files, media and other sources.
• Update newly found contacts in the collection system with memos/notes.
• Pass reports to the Skip Trace Manager for verification before forwarding to the Managing Director.
• Provide backup for the Skip Trace Manager in submitting weekly reports.
• Monitor the centralized email inbox during business hours and act on incoming/outgoing messages.
• Identify and escalate urgent items such as complaints or regulatory matters.
• Ensure emails related to complaints, whistleblowing, data protection or compliance are handled per company policy.
• Maintain proper email records, tracking, filing and audit trails as required.
• Support periodic reviews and reporting on inbox activity, response times and service quality.

Required profile

• Basic administrative or operations experience.
• Strong attention to detail and ability to identify sensitive or high‑priority matters.
• Good written communication skills.
• Ability to follow procedures and exercise due diligence.
• Familiarity with email systems and basic record‑keeping.

What we offer

• Government‑mandatory leaves (maternity, paternity, childcare, sick, hospitalization, etc.).
• Annual leave up to 20 days, compassionate leave, marriage leave, birthday leave, examination leave and national service leave.
• Off‑in‑lieu credit when a public holiday falls on a Saturday.
• Group insurance coverage (hospitalisation & surgery, term life, personal accident).
• Staff referral bonus of $500 per successful referral.
• Salary increments after successful confirmation based on performance.
• Opportunities for career growth.
• 5‑day work week with the nearest MRT (MacPherson Exit B) easily accessible.