Solution Consultant – IT Infrastructure & Cybersecurity Maintenance

About the role

NCS, a technology services firm operating across the Asia Pacific region, is hiring a Solution Consultant in Singapore. The role supports RFQs, RFPs and tenders for the maintenance of IT infrastructure (network and systems) and cybersecurity products, working closely with Client Sales Units, sales specialists, costing teams and vendors to build competitive proposals.

Key responsibilities

• Collaborate with internal teams (Sales, CSU, Costing, Delivery) and external vendors during solutioning and bidding, ensuring solutions are complete, cost-effective and aligned to customer needs.
• Review tender specifications, requirements and contractual clauses for compliance, and document non-compliance with mitigation recommendations.
• Lead the preparation of proposals, bid responses and presentations for OneCare services and scope of work, and own RFI and RFP responses with clear, customer-focused solution narratives.
• Engage customers to understand their business pain points and technical requirements, and partner with sales teams to design right-sized, value-driven solutions.
• Keep up to date on emerging technologies, market trends and evolving cybersecurity and infrastructure needs, and integrate them into solution design.
• Align presales activities with go-to-market strategies, support sales events, seminars and conferences, and hand over to delivery teams after award with defined scope and success criteria.
• Work with other NCS practices and external partners to leverage expertise and optimise capabilities.

Required profile

• Preferably 7-10 or more years of IT project management experience.
• Degree in Computer Science, Computer Engineering, Information Technology or an IT-equivalent field.
• Certification in IT Service Management and/or ITIL (v3 or above).
• Good customer management experience and ability to travel as required.
• Proficiency in written and spoken English.

Required skills

• Strong knowledge of process improvement methodologies and tools.
• Excellent presentation, communication, negotiation and interpersonal skills, including persuasive techniques.