Solutions Engineer II - CRD/COMET Platform Specialist

About the role

Capital Group is seeking a hands-on technology professional to work on-site in Singapore, developing enhancements and supporting Charles River (CRD), COMET (Capital Group's CRD implementation) and related Investment Operations platforms. Deep CRD expertise is not required on day one; strong troubleshooting skills and the ability to learn investment workflows quickly are essential. You will work with Investment Operations, Solutions Reliability Engineering (SRE), global support teams and Charles River in a follow-the-sun model.

Key responsibilities

• Lead regional investigation of CRD/COMET production issues, assess business impact, coordinate resolution with support and vendor teams, and communicate recovery plans and next steps.
• Manage vendor cases and escalations with Charles River professional services.
• Develop and implement enhancements, support testing and release readiness, and coordinate go-lives, major incidents and cross-regional handoffs.
• Build runbooks and controls and drive fixes for recurring issues.
• Improve monitoring and support tooling, including using AI to spot patterns, speed up investigations and make support more proactive.

Required profile

• 4+ years of experience supporting enterprise applications in production, through application support, solutions engineering or technology delivery.
• Experience in asset management or financial services is helpful but not essential.
• Ability to learn new platforms quickly, take ownership and escalate appropriately.
• Calm under pressure, clear communication in business terms during incidents, and comfort working across regions and time zones.
• Bachelor's degree in Computer Science, Information Technology, Finance, Business or a related field preferred; equivalent relevant experience will be considered.

Required skills

• Hands-on production support: incident triage, impact assessment, escalation and stakeholder updates, following ITIL-aligned incident and change practices.
• Strong analytical troubleshooting skills.
• Preferred: Charles River CRD or a comparable investment platform, familiarity with investment workflows (order management, compliance, trading, post-trade), SQL, Python, PowerShell and FIX.

What we offer

• Competitive salary, annual performance bonus, annual profitability bonus and a retirement plan with a 15% employer contribution.
• Time away and health benefits from day one, with flexible work options.
• 2-for-1 matching gifts for charitable contributions and access to on-demand professional development.