Store Manager - PandaMart

About the role

Delivery Hero is looking for a self-driven, experienced Store Manager to organise and oversee the daily operations of a PandaMart store in Singapore. The role reports to the Operations Manager and focuses on setting up and implementing standard operating procedures (SOPs) and coaching the warehouse team to be operationally efficient.

Key responsibilities

• Execute the store business plan to optimise sales and profits.
• Coordinate end-to-end inventory processes, from inbound management through stock handling, storage and timely order dispatching.
• Refine company policies, procedures and guidelines to improve operational efficiency.
• Supervise staff so that strategies, directives and procedures are implemented effectively.
• Ensure compliance with HR policies and regulatory requirements at store level.
• Take responsibility for hiring, training, counselling and appraising staff, and allocate manpower through scheduling.
• Steer store operations to meet agreed SLAs and KPIs.
• Manage Workplace Safety and Health (WSH) procedures to keep the workplace safe and compliant.
• Carry out accurate periodic stock takes, coordinate facility maintenance and escalate issues to the Realty Facility Manager.

Required profile

• At least 2 years of proven experience in warehouse management or retail store management.
• Deep knowledge of operations and customer experience principles such as supply chain, customer service, JIT and Six Sigma.
• Knowledge of local legislation and working knowledge of performance and operation metrics.
• Familiarity with Warehouse Management Systems or Inventory Management Systems.
• Self-motivated, able to work independently, with outstanding communication and people skills.

What we offer

• A challenging, fulfilling role with a steep learning curve.
• A vibrant, dynamic and international workplace.
• Periodic fun and engaging company events and team activities.
• Birthday leave and work anniversary leave.