Strategic Operations & Executive Support Manager

About the role

The Strategic Operations & Executive Support Manager acts as the strategic partner and right-hand to the VP of Customer Success & Service Delivery. With high autonomy, the role translates strategic vision into execution, analyzes complex data and owns executive-level reports and presentations end to end. It is split between strategic initiatives and project management (70%) and VP office operations and enablement (30%).

Key responsibilities

• Own and run VP-scoped cross-functional projects, align Customer Success, GTM and other teams, and gather metrics with Finance, Ops and CS to produce executive reports.
• Create and iterate executive decks, operational updates and briefings until they are presentation-ready.
• Run operational rhythms such as QBRs, OKR tracking, planning cycles and leadership offsites, and turn priorities into plans with milestones, owners and metrics.
• Prepare pre-reads, briefing materials and talking points for the VP, and draft all-hands updates and leadership messages in the VP's voice.
• Act as the VP's strategic point of contact, resolve inquiries, escalate issues and redirect stakeholders.
• Manage the VP's schedule, oversee travel, expenses and logistics, and track action items and decisions from leadership meetings.

Required profile

• 6-10 years in business operations, strategy, analytics or senior executive support, ideally in global SaaS/tech.
• Ability to work autonomously, anticipate needs and handle sensitive context with discretion.
• Preferred: experience in Customer Success, Service Delivery or customer-facing operations, and regional or global roles across time zones.

Required skills

• Comfortable pulling data, tracking KPIs and building Excel/Google Sheets dashboards.
• Exceptional PowerPoint skills.
• Microsoft 365 (Excel, PowerPoint, Word), Slack, Zoom and collaboration tools.
• Preferred: familiarity with OKRs, and exposure to Salesforce, Gainsight, Power BI or similar CRM/BI platforms.

What we offer

• A culture of excellence with competitive compensation packages tied to performance.
• Work with major cloud providers (AWS, Microsoft, Google Cloud) and partners worldwide.
• Access to Dynatrace Intelligence, the company's agentic operations system.