SVP/VP, Specialist, Journey Transformation and Strategic Projects, Private Banking

About the role

DBS Consumer Banking Group is looking for a dynamic specialist to transform the client servicing journey in its Private Banking and Treasures Private Client business. Reporting to the COO department, you will work closely with the Journey Owner and with business, platform and MtJ squads to deliver seamless, client and employee-centric outcomes. The role sits in the COO office and is a regular, full-time position.

Key responsibilities

• Partner with the Journey Owner to execute the strategic roadmap for transforming day-to-day servicing journeys.
• Act as an operational bridge between business stakeholders and technology/platform squads so deliverables meet business requirements and user experience standards.
• Support the business in leading user adoption and achieving committed business benefits.
• Identify operational bottlenecks, streamline manual hand-offs and implement risk-controlled automation and digital enhancements to reduce cycle times.
• Apply deep operational understanding across the end-to-end lifecycle, with emphasis on pre-trade and post-trade processes, payment workflows, retail operations and delegation of authority.
• Ensure servicing enhancements support the wealth continuum goals, driving deeper client engagement and smoother tier transitions.
• Monitor KPIs and operational dashboards to track journey adoption, friction points and value realization.
• Initiate and manage strategic projects, including process reengineering, and provide strategic support to senior leadership by turning business objectives into execution plans.

Required profile

• Proven track record in business transformation, process improvement or COO functions within Private Banking or Wealth Management.
• Demonstrated experience in journey design, process reengineering and large-scale user adoption programs.
• Able to dissect complex operational challenges, map end-to-end processes and design practical, scalable solutions.
• Strong stakeholder management, analytical and problem-solving skills, and the ability to handle multiple strategic projects in a fast-paced environment.

Required skills

• End-to-end banking operations, especially pre- and post-trade workflows, payment processing and retail banking.
• Journey design and process reengineering.

The employer offers a competitive salary and benefits package and a professional environment that supports development and recognition of achievements.