System Engineer / Assistant Manager (Enterprise Infrastructure & Services)

About the role

PSA is looking for a service-oriented professional to join its 24x7 Enterprise Infrastructure & Services team. The role ensures that enterprise IT services are reliable, responsive and user-friendly, supporting the day-to-day needs of the workforce. It covers Windows Servers, Azure, Active Directory, Microsoft 365, VPN, IT Operations Management and other services that keep employees connected and productive.

Key responsibilities

• Act as a trusted partner to end users by providing timely Level 3 support and resolving issues quickly with minimal business disruption.
• Lead IT infrastructure projects that improve the end-user experience and the quality of ICT service delivery.
• Drive continuous improvement by streamlining workflows, automating processes and strengthening monitoring.
• Create dashboards and reports that give teams and stakeholders insight into service health and performance.
• Work with other infrastructure teams and external IT service providers to ensure seamless support.

Required profile

• Degree in Computing, Computer Science / Engineering or IT.
• At least 1 to 3 years of IT infrastructure and services support experience.
• Good analytical and troubleshooting skills, and strong interpersonal and communication skills.
• Able to work independently and a good team player.
• Preferably holds a Microsoft certification such as Azure Administrator Associate.

Required skills

• Microsoft technologies: Azure cloud services, Microsoft 365 suite, Active Directory, VPN, Remote Access Service, Unified Communications or Microsoft Phone.
• IT Operations Management and hosting platforms (MS Hyper-V, VMware, Azure).
• Cybersecurity knowledge.

Only shortlisted candidates will be notified.