System Engineer - Windows Server & Virtualization Support

About the role

This System Engineer supports Windows Server, virtualization, networking and Microsoft infrastructure environments. The role covers incident and request handling within agreed SLAs, routine maintenance and collaboration with internal teams and customers.

Key responsibilities

• Monitor, troubleshoot and resolve infrastructure incidents and service requests within agreed SLAs.
• Support administration of Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file services and user administration.
• Perform routine server health checks, patching, upgrades, backups and maintenance.
• Support Hyper-V virtual machines and assist with virtualization administration.
• Maintain clear documentation of incidents, changes, procedures and technical solutions.
• Work with internal teams and customers, giving regular updates throughout the incident lifecycle.
• Assist in monitoring infrastructure performance and identifying potential issues before they affect production.
• Contribute to knowledge base articles, standard operating procedures and technical documentation.
• Follow ITIL-based Incident, Request, Change and Problem Management processes.

Required profile

• Experience supporting Microsoft Windows infrastructure environments.
• Good knowledge of Windows Server (2016-2022/2025).
• Experience with Active Directory, DNS, DHCP, File & Print Services and basic to intermediate Hyper-V.
• Experience troubleshooting Windows Server and Microsoft infrastructure.
• Familiarity with server hardware, storage, networking and virtualization concepts.
• Experience with ticketing systems and SLA-based support environments.
• Strong troubleshooting and analytical skills, good written and verbal communication, and ability to document technical procedures clearly.

Required skills

• Windows Server (2016-2022/2025)
• Active Directory, DNS, DHCP, Group Policy, File & Print Services
• Hyper-V virtualization
• ITIL-based service management

Desirable: VMware (vSphere/ESXi, vCenter), Failover Clustering, SCCM/MECM, SCOM, VMM, PowerShell, Azure administration, backup tools (Veeam, DPM), SAN/Fibre Channel, basic Linux, and certifications such as Windows Server Hybrid Administrator, Azure Administrator (AZ-104), CompTIA Server+, VMware VCP, ITIL Foundation or AZ-900.