Team Leader, Lobby Lounge

About the role

Shangri-La Singapore, a luxury resort set in 15 acres of greenery near Orchard Road, is looking for a Team Leader for its Lobby Lounge. The role supports the F&B Manager in daily operations and leads the service team during shifts to deliver warm, attentive and personalized service in line with brand standards.

Key responsibilities

• Support the F&B Manager in the day-to-day operations of the Lobby Lounge.
• Lead and supervise the service team during shifts to ensure smooth operations and exceptional guest experiences.
• Deliver personalized service in line with Shangri-La brand standards and maintain consistent food and beverage service standards.
• Promote menu items, beverages and seasonal offerings to guests.
• Handle guest feedback, enquiries and service recovery professionally and on time.
• Assist in training, coaching and developing team members.
• Monitor staff grooming, attendance and readiness for service.
• Keep the outlet clean, table settings and mise-en-place tidy at all times.
• Enforce hygiene, food safety and workplace safety standards.

Required profile

• Certificate or diploma in Hospitality, Food & Beverage or a related discipline.
• Minimum 4 years of Food & Beverage service experience, preferably in a hotel lounge or upscale dining environment.
• Previous supervisory or leadership experience in F&B operations is an advantage.
• Willingness to work shifts, including weekends and public holidays.

Required skills

• Strong communication and interpersonal skills.
• Good knowledge of food and beverage service, hygiene and safety standards.
• Ability to lead, motivate and develop team members.
• Well-organized, detail-oriented and able to work in a fast-paced environment.