Team Leader (The Line) - Buffet Service

About the role

The Shangri-La Hotel, Singapore is looking for a Team Leader for The Line, its buffet service. The hotel sits on 15 acres of greenery near Orchard Road and offers 792 guestrooms and suites. The Team Leader supervises front-of-house operations during breakfast, lunch and dinner service and leads the service team to deliver smooth, efficient and exceptional buffet service.

Key responsibilities

• Supervise daily front-of-house operations during breakfast, lunch and dinner service.
• Lead, motivate and guide the service team to ensure smooth, efficient and exceptional buffet operations.
• Greet guests warmly, manage seating arrangements and handle guest enquiries, requests and feedback professionally.
• Keep buffet stations, dining areas and service equipment clean, organised and presentable at all times.
• Coordinate with the Kitchen and Stewarding teams so food is replenished on time and cleanliness standards are met.
• Train, coach and support new and existing colleagues on service standards, product knowledge and operational procedures.
• Assist with manpower deployment, attendance monitoring, daily briefings and shift planning.
• Monitor guest flow during peak periods, manage queues and resolve operational or service issues proactively.

Required profile

• Minimum 4 years of relevant Food & Beverage service experience, preferably in a hotel or high-volume restaurant.
• Prior leadership experience in a buffet or all-day dining restaurant is an advantage.
• Able to work rotating shifts, weekends and public holidays.

Required skills

• Strong leadership, interpersonal and team management skills.
• Excellent customer service skills with a guest-focused mindset.
• Good communication skills and the ability to work in a fast-paced environment.