Team Manager, Technical Customer Success

About the role

Check Point is looking for a Manager, Technical Customer Success to lead a team of Technical Customer Success Managers supporting its cybersecurity customers. The leader builds a high-performing, customer-obsessed organization that delivers technical guidance, drives customer outcomes and maximizes retention and growth. The ideal candidate combines strong endpoint security expertise, people leadership experience and a startup mentality.

Key responsibilities

• Lead, mentor and develop a global team of TCSMs, set performance expectations and career plans, coach on executive presence and escalation management, and drive hiring, onboarding and workforce planning.
• Act as trusted post-sales advisors, build executive relationships with CIOs, CISOs and senior leaders, and turn technical challenges into business recommendations.
• Oversee customer adoption, engagement and retention, and take part in Executive Business Reviews and customer health reviews.
• Provide leadership on endpoint security technologies and best practices, ensure consistent onboarding and deployment planning, and promote data-driven engagement using health scores and adoption metrics.
• Partner with Product, Engineering, Support and Professional Services, stay aware of the product roadmap, and act as the escalation point for critical customer issues.
• Work with Sales on renewals and expansion, own team metrics such as Net Revenue Retention, product adoption, customer health, CSAT/NPS and renewal forecasts, and contribute to Workspace Security growth initiatives.

Required profile

• 7+ years in Customer Success, Technical Account Management, Security Engineering, Professional Services or related customer-facing cybersecurity roles.
• 3+ years of people leadership managing technical customer-facing teams.
• Proven experience managing enterprise customer relationships and executive stakeholders, and managing critical escalations.
• Preferred: experience leading Customer Success teams in a SaaS cybersecurity company, and knowledge of Workspace Security, email, identity, cloud and SASE security.

Required skills

• Strong hands-on knowledge of endpoint security, including EDR/EPP platforms and modern endpoint attack vectors.
• Familiarity with NIST, CIS Controls and Zero Trust.
• Excellent written, verbal and presentation skills; strong analytical abilities.