Technical Support Analyst

About the role

We are looking for a Technical Support Analyst to join a StarHub subsidiary in Singapore. The role is based at the client’s corporate office and will provide both onsite and remote desktop support to ensure a reliable workstation environment for end‑users.

Key responsibilities

• Prepare and maintain standard hardware specifications, operating system images and standard operating environment (SOE) specifications.
• Provide access to standard hardware and software images as required to support operations.
• Coordinate and manage third‑party vendors for hardware and software maintenance.
• Execute changes following Change Management procedures to minimise business disruption.
• Schedule and dispatch technicians, including third‑party vendors, for in‑scope support locations.
• Deliver interactive walk‑in support at two corporate office locations and attend field service calls.
• Maintain asset inventory, tag assets and manage asset disposal according to policy.
• Provide remote or onsite support for desktop, laptop and peripheral devices that cannot be resolved by Level 1 Service Desk.
• Restore environments after software repairs, including configuration and data.
• Install, configure and test desktop client applications as part of the SOE.
• Manage Mobile Device Management systems (Intune, Workspace ONE UEM) for policy and application delivery.
• Perform mass software deployments, IMAC requests, backup procedures, data transfer/recovery and data wiping.
• Monitor service levels and escalate incidents according to defined procedures.

Required profile

• Proven experience in desktop and laptop support within a corporate environment.
• Familiarity with change management and third‑party coordination.
• Ability to work onsite at the corporate office and travel to other customer locations as needed.
• Strong attention to detail for asset tracking and compliance with disposal policies.

Required skills

• Windows desktop support and hardware imaging.
• Standard Operating Environment (SOE) management.
• Mobile Device Management (Intune, Workspace ONE UEM).
• Software deployment and mass rollout tools.
• Asset inventory and tagging.
• Data backup, recovery and secure wiping.
• Change Management processes.