Technical Support Engineer III (Cloud)

About the role

CoreWeave is a cloud provider for AI workloads, built on Kubernetes-powered HPC infrastructure. As a Technical Support Engineer III (Cloud), you will support customers running AI workloads at scale, working with engineers and researchers to resolve issues affecting mission-critical applications and AI training workloads. The role sits within the Customer Experience organization, which also contributes to the product roadmap. It is a 24/7/365 team with shifts of 9AM-6PM SGT, including on-call rotations and occasional after-hours and holiday coverage.

Key responsibilities

• Mentor team members and coach them on troubleshooting, reviewing tickets to improve quality assurance
• Deliver training sessions to raise team proficiency in resolving customer issues
• Investigate and debug customer-impacting issues, finding root causes
• Provide swift, accurate, empathetic high-touch support and help design troubleshooting best practices
• Contribute to refining processes, workflows and playbooks for complex cases
• Serve as a technical escalation point for high-priority escalations
• Create knowledge-sharing resources such as documentation, tutorials and how-to guides

Required profile

• Bachelor's degree in Information Science, IT, Data Science, Computer Science, Engineering, Mathematics, Physics or a related field, or equivalent experience
• At least 5+ years of experience in cloud support, systems administration or related technical support roles
• Proven ability to mentor team members and work with cross-functional teams
• Excellent written and verbal communication, and strong technical presentation skills
• Preferred: CKA certification, experience training and coaching, and experience in a fast-paced, global, 24/7 support team across time zones

Required skills

• Hands-on Kubernetes experience
• Networking, load balancing, storage volumes, observability, node management, HPC and Linux system administration
• Observability tools such as Grafana
• Strong troubleshooting skills and ticket review experience

What we offer

• Starting salary set by knowledge, skills, experience and market location
• Discretionary bonus, equity awards and a benefits program (eligibility-based)
• On-site office, hybrid or remote options depending on location, with up to 10% travel