Technical Support Engineer - RVM Products

About the role

TOMRA, a global provider of reverse vending machines and collection and sorting systems, is looking for a Technical Support Engineer (PXP) in Singapore. This is a growth role for developing local technical expertise in TOMRA RVM products, with structured training, coaching and hands-on experience leading to becoming a local product expert. The role supports product performance, service efficiency and customer experience.

Key responsibilities

• Support installation, configuration, troubleshooting and technical case follow-up, growing into the local technical reference for TOMRA RVM products
• Prepare clear fault documentation, raise and manage service desk cases, and work with TOMRA's R&D teams in China to investigate and resolve issues
• Use the TRMS backoffice, configuration files and local parameters as part of operational support
• Monitor machine performance and service trends, identify repeated issues and support corrective and preventive improvements
• Prepare and improve user guides, checklists, training material and technical instructions, and share knowledge with technicians and other stakeholders
• Support machine deployments, pilot installations and product introductions
• Follow TOMRA SAFE standards, local HSE requirements and incident/hazard reporting obligations

Required profile

• Diploma or Bachelor's degree in Engineering, Mechatronics, Electronics, Mechanical Engineering or a related discipline
• Fresh graduates and candidates with 1 to 2 years of relevant technical, engineering, service or product support experience are encouraged to apply
• Experience in technical support, field service, equipment maintenance, industrial automation or related fields is an advantage
• Strong written and spoken English and Mandarin

Required skills

• Ability to analyse machine data, service trends, recognition performance and operational KPIs to find root causes
• Structured problem-solving approach and curiosity to learn new systems and tools
• Clear communication of technical concepts to technicians, customers and internal stakeholders
• Well-organised, customer-focused and safety-conscious, able to write clear documentation and reports

A cover letter explaining motivation and value to the team is requested. The position is available immediately with a 3-month probation period.