Technical Support Manager
Ocean Technologies Group · Singapour
Job description
About the role
OneOcean is seeking a Technical Support Manager to lead its global Customer Support team for the TM Master Fleet Manager solution. The role focuses on delivering high‑quality service, ensuring customer satisfaction, and driving operational excellence across support functions.
Key responsibilities
- Lead, develop, and support a worldwide team of Support Engineers and Technical Support Leads.
- Manage incidents, service requests, and escalations in line with service commitments.
- Drive continuous improvement of support processes, tools, and operational performance.
- Monitor team metrics and ensure achievement of key service targets.
- Collaborate with Product, Engineering, Professional Services, and Customer Success teams to enhance customer outcomes.
- Promote knowledge sharing and maintain high‑quality internal documentation.
Required profile
- People‑focused leader who enjoys developing teams and improving processes.
- Strong orientation toward delivering exceptional customer outcomes.
Required skills
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Published 1 month ago
Expires 1 day from now
64 views · 0 interested
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Ocean Technologies Group
Singapour
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