Technology Support III

About the role

J.P. Morgan's Commercial & Investment Bank is looking for a Technology Support III team member to ensure the operational stability, availability and performance of its production application flows. You will troubleshoot, maintain, identify, escalate and resolve production service interruptions for internally and externally developed systems, supporting business and operations groups across the Asia Pacific region in a follow-the-sun model.

Key responsibilities

• Provide business-facing technology support to business and operations groups across the Asia Pacific region.
• Manage production technology incidents to resolution, with timely engagement, escalation and clear communication to business, technology and vendor partners.
• Perform post-incident analysis, track and implement preventative measures.
• Act as Subject Matter Expert for key applications, maintaining global best practice and hygiene standards.
• Monitor production environments for anomalies using standard observability tools.
• Contribute to improving tools, frameworks and techniques for production support, applying SRE principles.
• Analyze complex situations to anticipate and solve incident, problem and change management issues.

Required profile

• 3+ years of experience or equivalent expertise troubleshooting, resolving and maintaining IT services.
• Bachelor's degree in Computer Science, Mathematics or a related field.
• Proven track record of production support and incident and problem management.
• Experience debugging and maintaining applications in a large corporate environment, with modern programming languages and database query languages.
• Preferred: exposure to AI tools, experience in iSeries development and production support (OS400, CL, RPG, ILE, MQ Series, SQL), and solid experience in large financial or banking applications.

Required skills

• Design and use monitoring dashboards, generate service KPIs and report on service stability and performance.
• Strong analytical and problem-solving skills, able to drive issue resolution across support teams.
• Excellent written and verbal communication, good time management and ability to work under pressure.