Tuition Centre Manager – Operations

About the role

The centre manager will lead daily operations of two tuition centres in Punggol and City Square Mall. This hands‑on role ensures high service standards, drives enrolment and retention, and delivers a consistent experience for students and parents.

Key responsibilities

• Oversee sales, service and operational performance of the assigned centres.
• Lead the team to meet enrolment, retention, conversion and service targets.
• Drive centre sales through follow‑up on enquiries, trials and enrolments.
• Build strong relationships with parents and students to enhance satisfaction and long‑term retention.
• Handle parent feedback, service recovery and escalated matters professionally.
• Guide staff in customer service, daily operations and centre processes.
• Manage teachers’ attendance, punctuality, parent communication and operational follow‑through.
• Ensure class readiness, scheduling, centre presentation and service standards.
• Monitor performance metrics and take corrective action on sales, retention or service gaps.
• Utilise company CRM and student management platforms for lead management, record keeping and reporting.
• Participate in weekly team meetings to improve operational efficiency and customer experience.

Required profile

• Minimum 5 years experience in education, enrichment, service, retail, hospitality or centre‑based operations.
• At least 3 years of leadership or team‑management experience.
• Experience in the education or enrichment industry is an advantage.

Required skills

• Proficiency with CRM systems and student management platforms.