User Engagement & Enablement Specialist (Bank | Data Platform)

About the role

Adecco is recruiting on behalf of a leading bank for a User Engagement & Enablement Specialist. The role drives customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users adopt Data Platform capabilities.

Key responsibilities

• Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, turning technical information into clear messages.
• Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows and showcases.
• Create digital learning content with Subject Matter Experts, using tools such as Articulate Rise and Storyline.
• Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities.
• Capture customer feedback through surveys, interviews and engagement channels and turn it into improvements.
• Measure success with dashboards and reports on adoption, onboarding, learning participation, communications, satisfaction and engagement, and turn findings into recommendations.
• Drive internal team engagement through town halls, newsletters, presentations and recognition programmes.
• Partner with Product, Engineering, Operations, Customer Success and SMEs to coordinate launches, adoption programmes and learning initiatives.
• Manage programmes and workstreams independently from planning to execution, tracking milestones, deliverables, risks and dependencies.

Required profile

• Experience driving user adoption, engagement or customer success programmes.
• Strong stakeholder management, working across Product, Technology and Business teams.
• Planning and delivering training sessions, workshops, roadshows or learning initiatives.
• Excellent written and verbal communication, able to simplify technical concepts for non-technical users.
• Creating communications, newsletters, presentations and user-facing content.
• Gathering user feedback through surveys, interviews or engagement channels.
• Analytical skills, tracking adoption, engagement or customer satisfaction metrics.
• Managing multiple programmes and workstreams at once.
• Building user communities and creating digital learning content with Articulate Rise, Storyline or similar tools is advantageous.