UX Service Designer (SA) - Technology Consulting

About the role

EY is looking for an experienced UX Service Designer to join its Technology Consulting team and work on complex digital transformation programmes. The role sits at the intersection of users, business and technology, helping clients understand user needs, redesign end-to-end services and turn insights into practical digital experiences.

Key responsibilities

• Plan and facilitate discovery, ideation, co-creation and stakeholder workshops.
• Conduct user research, interviews and contextual inquiry to understand user needs, behaviours and pain points.
• Design customer and employee journeys, service blueprints, personas, experience maps and process flows.
• Translate research and business needs into service concepts, user flows, requirements and experience designs.
• Develop information architectures, wireframes and interactive prototypes using Figma, FigJam and Miro.
• Plan and run usability testing and apply accessibility, inclusive-design and WCAG principles.
• Work with product owners, business analysts, architects, developers and testers to make designs desirable, feasible and implementable.
• Apply design systems and reusable patterns, and present concepts and findings to clients and senior stakeholders.
• Lead UX and service-design workstreams from discovery through implementation, contribute to proposals and client presentations, and explore AI-enabled tools.

Required profile

• Bachelor's degree in design, interaction design, HCI, service design, product design, business or information systems, or equivalent professional experience.
• Experience in UX design, service design, experience design or human-centred design.
• Strong user-research and workshop-facilitation skills.
• Hands-on experience creating journeys, service blueprints, user flows, wireframes and prototypes.
• Understanding of end-to-end service design beyond visual or UI design, including people, processes, technology and operations.
• Ability to lead design activities independently in ambiguous or complex environments, and experience in Agile, multidisciplinary teams.
• Consulting, enterprise or public-sector digital transformation, information architecture, Adobe Creative Cloud or AI-enabled design experience is advantageous.

Required skills

• Figma and collaborative tools such as FigJam or Miro
• Usability testing, accessibility, inclusive design and design systems
• Stakeholder management, presentation and communication

What we offer

• A competitive remuneration package linked to individual and team performance.
• Flexible working arrangements considered.
• Continuous learning, leadership development and a diverse and inclusive culture.