Vice President, Communications

About the role

Citi's Enterprise Services and Public Affairs (ESPA) manages the bank's reputation by engaging with stakeholders and delivering great spaces and services to colleagues and clients. This Vice President role covers both external and internal communications, media relations, crisis communications, events and sponsorship, and governance of communications. It is a full-time position based in Singapore.

Key responsibilities

• Develop and implement strategic communication plans for internal and external audiences, covering media relations, issues management, customer events, community relations and employee communications.
• Draft a social media strategy and write speeches and memos for senior management, ensuring legal, regulatory and compliance issues are addressed.
• Act as a key media contact for Citi's businesses in Singapore, drive a steady pipeline of media coverage, and advise on crisis communications while handling media queries.
• Draft media materials such as press releases, pitches, briefing documents, talking points and Q&A, and amplify messages across the website, LinkedIn and internal channels.
• Plan and manage media analysis and reporting, and identify speaking opportunities for senior management.
• Develop internal communications strategies, manage town halls and talking points, and use internal platforms to share key messages.
• Lead, plan and execute internal and external events and sponsorship activations, overseeing planning, design, logistics and on-site management.
• Liaise with government and regulatory authorities on governance requests and ensure compliance with global communications protocols and records.

Required profile

• 10-12 years' experience in a corporate communications department, a PR agency or journalism within a fast-paced global organization.
• Strong relationships with media, especially financial and business journalists.
• Bachelor's degree in business management, communications or a related field.
• Experience in financial services is an advantage.
• Self-starter, detail-oriented, able to work under pressure and manage multiple projects to tight deadlines.

Required skills

• Managing crisis communications and handling media queries.
• Creating and managing social media content.
• Project management and strong interpersonal skills.