VP, Operational Risk Management, IBGO

About the role

This is a leadership position in the regional risk team responsible for overseeing and governing operational risk management for the Institutional Banking Group Operations (IBGO). The role sits within Group Operations, which manages most of the bank's operational processes and delivers banking services through multiple channels. The successful candidate will drive risk management best practices, foster a strong risk culture and lead the use of emerging technologies such as Agents to strengthen risk oversight, problem solving and efficiency.

Key responsibilities

• Identify, assess, monitor and manage emerging risks for IBGO, including risk events, audit and unit self-identified issues, residual risks, UDMA, MJE reductions, contract renewals, fraud and GLAO certification.
• Drive audit readiness across IBGO functions, coordinate audits, monitor progress and ensure teams escalate observations early.
• Oversight of regional Risk and Control Self-Assessment (RCSA) quality and documentation, PURE testing and deep dives on RCSA improvements.
• Monitor, assess and prepare risk metrics, agenda topics and forum materials for IBGO management, ensuring data accuracy and timely action.
• Represent IBGO at risk forums and explain risk initiatives to stakeholders.
• Champion innovation by exploring Generative AI and Agents for proactive risk identification, assessment and mitigation, and lead the implementation of Gen AI-powered agents for root cause analysis and predictive risk models.
• Lead the review of incident management investigations, highlight adverse trends and standardise best control practices across regions.
• Drive the risk agenda in the IBGO Risk & Resiliency Forum, promote risk and control awareness and deliver targeted training.
• Lead enhancements to the risk dashboard and Ops Control Tower, and contribute to quarterly IBGO Risk Awareness training topics.

Required profile

• University degree with at least 8 to 10 years of experience in financial institutions in a risk or control capacity.
• Strong interpersonal skills and ability to collaborate with stakeholders at all levels.
• Able to handle ambiguous situations and hands-on experience with operational risk management.
• Comprehensive knowledge of banking, policies, processes, controls and systems.
• Excellent presentation skills and a proactive, self-starting, collaborative approach with strong organisation and time management.

Required skills

• Adequate understanding of the banking regulatory environment.
• Ability to balance detail-oriented work with a strategic big-picture view.