VP/AVP, Regional Engagement Specialist - Strategic Initiatives and AI Enablement

About the role

DBS is hiring a VP/AVP, Regional Engagement Specialist for its Global Financial Markets Operations (GFMO) team, which supports Global Financial Markets (GFM), a market leader in global markets trading and treasury services. GFMO uses a Regional Processing Centre (RPC) hub-and-spoke model to deliver scalable, resilient and efficient operational support across the region. The role engages stakeholders across diverse locations, business units and upstream functions to drive regional operations, with opportunities to cover strategic initiatives, AI enablement, RPC service delivery and governance.

Key responsibilities

• Support GFMO strategic initiatives and AI enablement, driving end-to-end reviews with GFM and all relevant stakeholders as One Bank
• Act as the primary liaison between regional locations and Business, Technology and Operations teams, driving standardisation, alignment and operational effectiveness
• Analyse operational levers and drivers to find performance gaps, optimise digital adoption and shape the business and operational roadmap
• Use performance and risk analytics to hold stakeholders accountable, improve process discipline and reduce rework and control incidents
• Manage intra-group (outsourcing and non-outsourcing) and partnership agreements, including service level oversight, performance review and escalation frameworks
• Ensure service levels comply with regulatory requirements and Bank policies
• Work with regional locations to align to the Group's Operations Handbook, ensuring standardisation and remediation of control and compliance gaps

Required profile

• Bachelor's degree or equivalent qualification
• Minimum 8-10 years of experience in banking or financial services, with significant exposure to operational risk management, governance, controls and process improvement
• Experience in process mapping, workflow design and documentation, with the ability to recommend process enhancements
• Strong analytical and critical thinking skills, able to work independently and manage multiple priorities under tight deadlines
• Excellent stakeholder management, communication and interpersonal skills

Required skills

• Microsoft Office, especially PowerPoint
• Data analytics and workflow design
• Business intelligence tools such as Tableau