Windows Platform SRE Engineer (IaaS)

About the role

OCBC is hiring an AVP, Infrastructure Services - Windows Server Management, within its Wintel RUN team. The role covers the full lifecycle of the bank's Windows Server fleet, from project-phase setup to day-2 operations, maintenance, detection and recovery, on-premise and cloud. It involves troubleshooting, root cause analysis, automation and mentoring, and works closely with SQL, Storage, Network and Application teams.

Key responsibilities

• Review complex multi-component Windows Server issues and work with internal stakeholders and external vendors to resolve them, keeping management informed.
• Own business continuity and disaster recovery, recommending and implementing recovery strategies.
• Ensure servers and related components are properly configured, maintained and monitored, and implement service improvement plans to reduce alerts and incidents.
• Create and enforce documented standards and procedures, and run root cause analysis using tools such as Fishbone, FMEA, Scatter Plot and 5 Why.
• Lead automation of tasks and processes, including PowerShell scripts and HCL BigFix patching and compliance scripting.
• Mentor new Technical Support Engineers and share knowledge through technical documents and brown bag sessions.
• Collaborate across teams and products, and escalate highly complex issues appropriately.

Required profile

• 10+ years of experience in a relevant field.
• Proven troubleshooting experience and strong understanding of Windows Server administration and configuration.
• Hands-on experience with VMware virtualisation (vSphere, vCenter, vROPS).
• Good knowledge of Windows internals, performance analysis and patch management.
• Experience with HCL BigFix patching, compliance and automation.
• Understanding of storage concepts (replication, disk configuration); hands-on with Huawei and Hitachi storage preferred.
• Knowledge of HPE blade/rackmount systems, server hardware, firmware and driver upgrades, and server image engineering, hardening and testing.
• Teamwork, communication and proactive management skills.

Required skills

• Windows Server 2012, 2016, 2019, 2025 administration and configuration
• PowerShell and scripting
• HCL BigFix patching and compliance
• VMware ESXi, vSphere, vCenter, vROPS
• Microsoft Failover Clustering (active-passive and always on)
• PerfMon, Windows Update Management, DISM, Active Directory, network tracing
• Preferred: Ansible, Jenkins, IaaC, Veritas Cluster Management, Elastic Search, Microsoft and VMware certifications, ITIL

What we offer

• Competitive base salary
• A suite of flexible benefits and community initiatives
• Learning and professional development opportunities