Workplace Ambassador (Back-of-House)

About the role

JLL is hiring a Workplace Ambassador (Back-of-House) in Singapore, a role that replaces the previous Facilities Coordinator position. It covers behind-the-scenes facilities support, vendor coordination, quality assurance and workplace functionality for BCG Singapore, working with the wider facilities and experience team.

Key responsibilities

• Oversee daily back-of-house operations, check storage areas, pantries and service zones, and keep digital trackers and SharePoint lists updated
• Coordinate with cleaning and maintenance teams, manage lockers, run quality inspections and keep BOH areas stocked and safe
• Manage 3 manpower vendors, 2 specialist vendors and 4 managing agent vendors, process purchase orders, reconcile invoices and monitor vendor performance
• Handle office supplies inventory, procurement, requisitions and storage, and track usage to optimise costs
• Support event setup, vendor logistics, catering and F&B coordination, and restore BOH areas after events
• Liaise with the Building Management Office on requests, permits, access control and building compliance
• Assist with work orders, preventive maintenance scheduling, courier and mail coordination, and visitor management
• Monitor pantry supplies, keep cafés clean and organised, and respond to user feedback
• Conduct quality inspections, document findings, follow up on corrective actions and take part in quality audits
• Report regularly on BOH operations, vendor performance, inventory, quality findings, event support, locker status and user requests

Required profile

• Minimum 2-3 years' experience in facilities operations, workplace services or hospitality, with a corporate office background preferred
• Background in vendor coordination, supply chain, inventory management or event support is advantageous
• Experience in fast-paced, client-facing environments
• Good command of verbal and written English and strong stakeholder management skills

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• SharePoint or similar collaboration platforms
• Familiarity with work order management systems and basic building systems knowledge
• Inventory management, procurement, budget tracking and invoice reconciliation