Workplace Support Engineer

About the role

DXC Technology is looking for a customer-focused Workplace Support Engineer to provide end-user IT support, troubleshoot technical issues and coordinate with global support teams and vendors. The role covers VIP user support, incident and service request management, and contributes to desktop support projects and service improvements across Asia.

Key responsibilities

• Provide L1/L2 desktop support for hardware, software, Windows 11, Microsoft 365, Outlook, Teams, mobile devices, printers and network issues.
• Troubleshoot audio/video conferencing systems and meeting room equipment.
• Log, track, prioritize and follow up on incidents and service requests using ServiceNow.
• Coordinate with global teams, engineering teams and vendors for issue resolution and root cause analysis.
• Support VIP users and maintain strong customer relationships through proactive communication.
• Review and approve service requests, change requests and global changes, as authorized.
• Support hardware refresh projects, inventory management, software distribution, patching and security maintenance.
• Guide and mentor desktop support teams, share knowledge and drive continuous service improvement.
• Maintain end-user documentation and support risk reporting and compliance requirements.

Required profile

• 3-5 years of workplace IT support experience, preferably in a banking environment.
• Degree or diploma in IT or a related discipline.
• ITIL certification is required.

Required skills

• Hands-on experience with Windows 11, Microsoft 365, Active Directory, Azure and Windows Server.
• Basic knowledge of networking, iPhone troubleshooting, printers and audio/video conferencing equipment.
• Familiarity with ServiceNow ticketing and ITIL processes.
• Strong troubleshooting, analytical and problem-solving skills, including use of knowledge bases and AI tools.
• Excellent communication, customer service, prioritization and follow-up skills.
• Proactive, adaptable team player with basic project management knowledge and willingness to learn new technologies.