Agency Services Specialist (1 Year Contract)

About the role

Prudential is looking for an Agency Services Specialist on a one-year contract to support daily operations for its Distribution function. The role ensures service levels are high enough to support agents and partners.

Key responsibilities

• Review and approve applications for sales activities and campaign management.
• Coordinate marketing materials submitted by the Agency force so they are reviewed by internal stakeholders and communicate the outcomes.
• Document and consolidate appeals for presentation to internal decision makers and process appeals according to the decisions given.
• Document and update all standard operating procedures (SOPs) owned by the Agency Services Team to keep processes consistent.
• Review SOC deviation applications, introducer applications and Agency Leader proxy applications.
• Coordinate key projects for the Agency Services Team and carry out other ad hoc duties as assigned.

Required profile

• 1-2 years of experience in operations and/or distribution support.
• Experience in the insurance or financial industry preferred.
• Degree in any discipline.
• Able to work in a fast-paced, rapidly changing environment and in a team.

Required skills

• Attention to detail.
• Strong communication and interpersonal skills.
• Advanced MS Office skills, especially Excel, Word and PowerPoint.