AI Support Engineer (Korean Speaking) - Singapore

About the role

OpenAI's User Operations team resolves complex customer issues, provides technical guidance and helps customers get maximum value from its AI products. This role works directly with customers through support tickets and live calls, troubleshooting high-impact issues and novel technical problems in a fast-moving environment. It is based in Singapore, with a hybrid model of 3 days in the office per week and relocation assistance for new employees.

Key responsibilities

• Troubleshoot and resolve complex technical issues such as API failures, integration challenges, authentication errors and production incidents, with end-to-end ownership through debugging logs, analysis and reproduction.
• Become a trusted expert on OpenAI's products and a key escalation point for complex issues, partnering with Engineering teams and using scripting and emerging AI capabilities to automate workflows.
• Share learnings from customer issues with Product and Go-To-Market teams, and identify opportunities for automation and AI-powered workflows to improve efficiency.
• Provide occasional holiday and weekend on-call support.

Required profile

• Fluent spoken and written Korean and English; resumes must be submitted in English and interviews involve both languages.
• 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally in fast-paced environments.
• Bachelor's degree in Computer Science, Computer Engineering or another relevant technical field, or equivalent practical experience.
• Expert SaaS troubleshooting skills, polished enterprise communication and proven ability to build relationships with customers and partners.

Required skills

• Comfortable using emerging technologies such as Codex, ChatGPT and the OpenAI API to write code (e.g. Python) for automation.
• Ability to script or engineer code to automate repetitive tasks and integrate tools.

What we offer

• Hybrid work model of 3 days in the office per week.
• Relocation assistance for new employees.