Application Support Analyst

About the role

ADMIS Singapore, part of ADM Investor Services, is looking for an experienced Application Support Analyst to join its Global Application Support team. The role provides follow-the-sun support for trading, post-trade and operational applications used across the global business, supporting mission-critical systems and working with internal teams and external vendors.

Key responsibilities

• Support and administer clustered and non-clustered Microsoft SQL Servers across all environments, and multiple third-party and in-house applications in production.
• Provide Tier 1 to Tier 3 support for trading, market data, post-trade and operational applications; troubleshoot production issues and perform root-cause analysis.
• Maintain and support FIX messaging interfaces.
• Manage incidents, service requests and problems through the IT ticketing system, ensuring SLA compliance, and automate routine tasks.
• Prepare and maintain technical and operational documentation, assist with release planning, deployment and post-release validation, and help with resilience and disaster recovery exercises.
• Create ad-hoc data queries and prepare development, UAT or SIT environments.
• Work with global development, settlement, treasury, trading platform support, infrastructure and IT teams, and liaise with software vendors.
• Recommend process improvements and automation, evaluate new technologies, and contribute to the follow-the-sun model including occasional weekend or on-call coverage.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field (or equivalent experience).
• Experience in a global financial services or FCM environment, with understanding of the trade lifecycle, especially exchange-traded derivatives, FX and equities.
• Preferred: experience supporting trading, order routing, clearing or post-trade systems.
• Strong troubleshooting, analytical and communication skills, able to work independently in a fast-paced environment.

Required skills

• MS-SQL administration and T-SQL (stored procedures, queries, performance tuning)
• Scripting in Python, PowerShell and/or Ruby
• Azure, Power Automate, Logic Apps and DevOps
• FIX and SWIFT message interfaces; post-trade processing (STP, middle office)
• JIRA and ServiceNow; SSRS report authoring