Application Support Engineer - Group Wealth Management (VP/AVP)

About the role

The Application Support Engineer is a technical SME function within the Application Services team, delivering application services for Wealth Management (Private and Premier Banking) across the Group. The role covers production stability and continual service improvement for channel applications used in client onboarding, compliance, digital, content management and advisory. It involves handling user queries, resolving production incidents and overseeing daily business batches.

Key responsibilities

• Analyze, manage and respond to user queries, resolve production incidents and oversee daily business batches
• Support front and back-office operations and business processes, with a good understanding of end-to-end bank flows
• Work with internal teams to resolve production incidents using problem management techniques to find root causes and recommend permanent fixes
• Collaborate with IT units to reduce Level 1 and Level 2 incidents and limit rollbacks
• Provide on-call, on-site, after-hours and weekend support, including application change deployment
• Contribute to functional and technical specifications, prioritize changes and track delivery
• Test bug fixes and enhancements as part of release management
• Work with the Technology Architecture team to minimize technology operation risks and ensure data is well structured and controlled
• Prepare application training materials and train other team members

Required profile

• Degree in Computer Science or a related discipline
• 5+ years of experience in Credit Risk, Regulation and Finance applications
• Experience implementing or supporting production support in financial services organizations
• Experience in application support and user query management (Level 1/2); Level 3 development skills are an advantage
• Ability to manage third-party vendors against SLAs
• Good communication and analytical skills, deep-dive problem solving and a zero-defect mindset

Required skills

• Hands-on experience with Java/J2EE, Microsoft .NET and SAS
• Databases (SQL Server, Oracle, PostgreSQL), UNIX/Linux/Windows Server, Control-M, WebLogic/WebSphere/JBoss
• Microservices architecture; knowledge of security, cryptography and cyber defense
• Basic knowledge of Wealth Management products and processes

What we offer

• Competitive base salary
• Holistic, flexible benefits
• Community initiatives
• Learning and professional development opportunities