Application Support Specialist

About the role

A smart mobility SaaS company with over 2 million subscribers across 23 countries is looking for an Application Support Specialist. The team is described as collaborative, vibrant and fast-growing, with members encouraged to contribute ideas that drive innovation and efficiency.

Key responsibilities

• Troubleshoot and resolve technical issues related to hardware, software and networking
• Install and configure hardware and software applications
• Monitor and maintain the Cartrack application and systems so they run smoothly
• Collaborate with global teams to implement and maintain IT projects
• Document technical procedures, user manuals and FAQs
• Provide technical support for any IT-related matter or issue
• Train users on the use of Cartrack applications and hardware
• Keep technical knowledge and skills up to date

Required profile

• Degree in Computer, Electronic, Telecommunication or Automotive Engineering, or a related discipline; entry-level candidates are welcome
• Proficiency in written and spoken English to handle customer queries
• Pleasant personality with high motivation and enthusiasm
• Ability to work independently and as part of a team
• Willingness to work outside regular business hours when required