Assistant Housekeeper (Orchard Rendezvous Hotel)

About the role

The Orchard Rendezvous Hotel is looking for an Assistant Housekeeper to supervise and guide room attendants in keeping guest rooms, public areas and service corridors clean, comfortable and safe. The role also covers staffing, vendor liaison, inventory and cost control within the housekeeping department.

Key responsibilities

• Supervise and guide room attendants to maintain rooms, public areas and service corridors to the highest standards of cleanliness, comfort and safety.
• Inspect rooms and facilities regularly, report and follow up maintenance issues with the Engineering Department.
• Handle guest requests and feedback promptly, and conduct or assist in pre-arrival inspections of VIP rooms.
• Oversee daily staffing and scheduling according to occupancy levels, and recommend and implement housekeeping procedures and policies.
• Communicate performance expectations, monitor progress, and act as an advocate for safe work practices.
• Maintain adequate inventory of housekeeping supplies, monitor departmental expenses and support cost-control initiatives.
• Liaise with Concierge and Reception on guest arrivals and departures, and direct external vendors such as public area cleaners, pest control, landscape and laundry so service level agreements are met.
• Schedule periodic works with the outsourced cleaning supplier for the lobby, public restrooms, corridors, meeting rooms and carpet shampooing.

Required profile

• Diploma or degree in Hospitality, Tourism or a related field.
• At least 3-4 years of housekeeping experience, including 1-2 years in a supervisory role.
• Strong leadership and team coordination skills, with a service-oriented approach and attention to detail.
• Professional, well-groomed and composed in daily staff and guest interactions.
• Hospitality certifications (e.g. CERT, service excellence, operations management) are an advantage.

Required skills

• Proficiency in housekeeping management systems.
• Familiarity with scheduling and inventory procedures.