Assistant Manager, Cabin Crew Learning and Development

About the role

Singapore Airlines is looking for an Assistant Manager for its Cabin Crew division's learning and development function. The successful candidate will deliver training for the Cabin Crew Readiness Programme (CCRP) and the Returning Crew Scheme (RCS), and will manage the programme and its training resources.

Key responsibilities

• Deliver quality training for CCRP trainees and RCS crew to build service and hospitality excellence.
• Conduct wet run assessments to maintain standards.
• Manage the CCRP so that content stays up to date and effective.
• Keep training mock-up facilities operational and compliant with Safe Management Guidelines.
• Deliver new product training to key stakeholders in a timely way.
• Handle disciplinary and grooming issues of CCRP trainees and conduct grooming reviews for cabin crew.
• Develop e-learning, micro-learning, virtual library and multimedia content.
• Assist in additional duties and projects when assigned.

Required profile

• University degree in any discipline; training-related qualifications such as ACTA, ACLP or DACE.
• Cabin crew experience is advantageous.
• Good interpersonal and communication skills, analytical with a keen sense for numbers.
• Ability to manage projects independently, resourceful, adaptable and detail-oriented.

Required skills

• Project management, including planning and tools such as JIRA.
• Product management, including requirements gathering and quality assurance testing.
• Data analysis and data visualisation are advantageous.
• Proficiency in Microsoft Office, with emphasis on Excel.
• Knowledge of learning and development methods and familiarity with e-learning platforms and digital tools.