Assistant Manager, Change Management

About the role

This is a one-year contract position supporting the business owner in change management for the Land Title Registry's transformation and modernisation programme. You will work with internal and external stakeholders to gather feedback so they are prepared, willing and able to adopt new systems and ways of working, supporting programme success and a smooth transition.

Key responsibilities

• Develop and execute a change management strategy across the programme lifecycle, covering stakeholder engagement, communications, impact assessments and organisational readiness, and build partnerships with internal officers and external parties such as law firms and other public sector agencies.
• Plan and facilitate workshops, consultation sessions and co-design activities to gather industry insights, validate future-state processes and communicate feedback to the Product and Business teams.
• Drive awareness and adoption through briefings, roadshows and communication campaigns, assess readiness and develop mitigation strategies for adoption risks; coordinate user training and post-implementation engagement closer to go-live.
• Monitor engagement outcomes, maintain stakeholder logs and issue registers, and prepare reports and recommendations for programme leadership.
• Carry out any other duties assigned by the supervisor.

Required profile

• Background in IT or software product management / IT information systems.
• Relevant experience in business transformation, stakeholder engagement, organisational change management or programme delivery.
• Experience engaging external stakeholders in digital transformation initiatives is a merit.
• Experience facilitating workshops, consultations and user validation activities such as demonstrations, prototype reviews or pilot implementations.
• Minimum of 1 to 5 years of hands-on experience in a similar capacity.
• Good understanding of organisational change management principles and practices.

Required skills

• Familiarity with the ADKAR Change Management Framework; Prosci Certified Change Practitioner or equivalent certification is an advantage.
• Familiarity with Agile delivery environments and digital transformation programmes.
• Strong written and verbal communication skills, and the ability to present to executives and the general public.