Assistant Manager, Hall Office Lead

About the role

The Office of Campus Housing (OCH) at NTU is seeking an Assistant Manager to lead the Hall Office of a student hostel. This role combines operational oversight, resident services, and leadership within the campus housing department.

Key responsibilities

• Plan, manage and oversee hostel application processing, room assignments, wait‑list administration and student appeals.
• Conduct comprehensive inspections to ensure rooms meet quality standards before student check‑in.
• Accurately bill hall fees, collect payments, process refunds and follow up on outstanding items.
• Coordinate with internal departments and external vendors to monitor maintenance and repair status.
• Engage residents proactively, address requests, feedback and complaints promptly to meet service level agreements.
• Communicate scheduled maintenance, ad‑hoc repairs and other disruptions to residents in advance.
• Organise routine walkthroughs to assess safety and security measures and implement improvements.
• Lead investigations of incidents, compile reports, recommend sanctions and escalate serious breaches as needed.

Required profile

• Degree with at least 3 years of managerial experience, or diploma with at least 5 years, in residential management, customer service, hospitality or central administration.
• Experience in student hostels, staff housing or hospitality services is advantageous.

Required skills