Assistant Manager, Marketplace Deliveries

About the role

The Deliveries Marketplace team is the regional engine behind Grab's three-sided delivery ecosystem across GrabFood, GrabMart and GrabExpress, partnering with Product, Analytics and Country Operations teams to balance supply, demand and merchant availability. Reporting to the Head of Deliveries Marketplace, you will use data analytics, economic principles and structured problem-solving to optimize the delivery ecosystem, evaluating delivery-partner incentives, shift designs, consumer pricing and demand-shaping initiatives. This is an onsite role in the Grab office.

Key responsibilities

• Analyze marketplace health and performance trends, including supply, demand, fulfilment efficiency, service reliability, partner utilisation and unit economics.
• Design and evaluate delivery-partner incentive and shift programmes, testing scheme structures to protect platform reliability and partner earnings while optimizing operational spend.
• Support dynamic customer pricing and demand-shaping initiatives across peak hours and high-demand zones.
• Build measurement frameworks and lead experiment rollouts, running A/B tests with Analytics and Product teams and tracking marketplace KPIs.
• Partner with Country Operations and Product teams to scale successful mechanisms across regional markets.
• Use Generative AI and automated tools to speed research, automate data queries and generate optimization ideas.

Required profile

• At least 4 years of experience in marketplace analytics, operations strategy, pricing, incentives, management consulting or economic analysis; prior experience in ride-hailing, food delivery, logistics or multi-sided platforms is advantageous.
• Understanding of supply-and-demand mechanics, elasticity, incentive structures, dynamic pricing or operational optimization frameworks.
• Experience breaking down complex business problems, evaluating trade-offs and building data-backed recommendations.
• Hands-on experience designing metrics, setting up A/B tests or pilots and conducting impact evaluations.
• Fluency in written and spoken Mandarin to work with Chinese-speaking teams.
• Experience engaging with AI tools and emerging technologies.

Required skills

• SQL and spreadsheet modeling (Excel / Google Sheets) for analyzing large datasets; Python or Tableau / Power BI is a plus.
• Experimentation and metric design.

What we offer

• Term life insurance and comprehensive medical insurance.
• GrabFlex benefits package.
• Parental and birthday leave, plus LASA volunteering leave.
• Confidential assistance programme.
• FlexWork arrangements such as differentiated hours.