Assistant Manager, Training and Quality Assurance

About the role

The Assistant Manager, Training and Quality Assurance supports the development, implementation and oversight of comprehensive training and development programmes for NUHS Diagnostics, particularly for allied health professionals such as Radiographers and Medical Laboratory Technologists. The role covers coordinating learning initiatives, managing clinical education events, ensuring regulatory compliance, completing competency assessments on time and improving quality assurance processes.

Key responsibilities

• Support the development and implementation of training programmes, including timelines, competency evaluation, feedback and documentation.
• Manage and develop clinical education events for Allied Health Professionals (AHP), tracking mandatory Continuing Medical Education (CME) hours.
• Facilitate training for all staff and ensure timely completion of competency assessments and documentation.
• Coordinate student attachments and internships, and ensure supervisor assessment reports are submitted on time.
• Facilitate processes for radiographers taking the Qualifying Examination (QE) and AHP supervision under the conditional registration framework, and support new training initiatives such as the BSS AC programme.
• Work with project leads on new or redeveloped polyclinic projects, including licensing applications (NEA, HSCA, AHP and R1).
• Coordinate internal and external audits, maintain and update QA/QC documentation, and prepare reports on audit results, training progress and quality outcomes for management.
• Drive continuous improvement based on audit findings and best practice.

Required profile

• Bachelor's degree in healthcare management, business administration or a related field.
• 3-5 years of experience in healthcare training and quality assurance.
• Strong understanding of radiography and allied health fields, particularly Medical Laboratory Technology.
• Familiarity with healthcare accreditation standards and regulatory requirements; prior experience in diagnostics services is advantageous.

Required skills

• Excellent organisational, communication and interpersonal skills.
• Proficiency in data analysis and report writing.
• Ability to manage multiple projects and work with diverse stakeholders.