Assistant Retail Excellence / Learning Partner, SEA (Luxury Fashion)

About the role

The Assistant Retail Excellence Business Partner drives retail performance through structured learning and development, frontline capability building and consistent application of retail standards across the network. Working with Retail Operations, Human Resources, Merchandising and Brand teams, the role builds the knowledge, skills and service capabilities of retail teams, including product knowledge, client experience, selling techniques, leadership and operational competencies.

Key responsibilities

• Design, coordinate and deliver training programmes on client engagement, luxury service standards, selling techniques, product knowledge and brand storytelling, including onboarding and induction.
• Develop training materials, learning guides, videos and assessments, and run classroom training, in-store coaching, workshops and on-the-job sessions.
• Support store managers and team leaders in coaching and people management, and identify high-potential employees for talent development and succession planning.
• Translate brand service philosophy into service guidelines covering clienteling, complaint handling and after-sales service, and conduct store observations and service evaluations.
• Help maintain retail standards and operational procedures, brief stores on new policies and processes, and support new store initiatives, product launches and seasonal campaigns.
• Analyse retail KPIs such as sales productivity, conversion rate and average transaction value, track training impact and report on learning outcomes.
• Collaborate with HR, Brand, Merchandising and Marketing teams, coordinate external trainers and manage multiple training projects.

Required profile

• Diploma or degree in Business Administration, Retail Management, Human Resources, Learning & Development or a related field.
• Minimum 4-6 years of experience in retail, retail excellence, retail training or learning and development, preferably in luxury fashion, premium retail, beauty or lifestyle brands.
• Demonstrated experience designing, coordinating and delivering training for frontline retail teams.
• Willingness to travel regularly to retail stores across the assigned market or region.

Required skills

• Strong facilitation, presentation, communication and coaching skills.
• Analytical approach to interpreting retail KPIs.
• Proficiency in Microsoft Office and familiarity with digital learning platforms or learning management systems.
• Project coordination and time management.